The most recognized Ombudsman programs tend to be the government, university, hospital and banking Ombudsman. An Ombudsman/Ombudsperson/Ombuds regardless of jurisdiction is one who assists individuals and groups in resolving conflicts or challenges as a neutral, independent and confidential resource.
Consider developing or using an Ombudsman program as an additional resource for employees and leaders to confidentially work through work-related concerns for sustainable solutions. They will have access to “just in time” coaching to develop options and empower themselves for practical solutions. Organizations would receive an Ombudsman report on demographic data that would add value in their strategic planning.
In today’s world, there is a need for diverse processes to meet the needs of a diverse employment population. The traditional approaches to resolving issues may not always be successful.
An Ombudsman program complements the organization’s resources and provides an additional tool before moving to the next step of litigation or tribunals. An Ombudsman program is a key, innovative process that meets the needs of employees, leaders, unions, senior executives, the board and the shareholders. More information is available on this valuable strategic resource. Bilingual services are available.